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Accessibility Statement for PersonalHQ

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Last updated: August 19, 2025

Our Commitment to Accessibility

PersonalHQ is committed to ensuring digital accessibility for all users, including those with disabilities. We strive to provide an inclusive experience that allows everyone to access our AI coaching and counselling services with dignity and independence.

 

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible to people with a wide range of disabilities, including:

  • Visual impairments (blindness, low vision, colour blindness)

  • Hearing impairments (deafness, hearing loss)

  • Motor impairments (difficulty using hands, tremors, lack of fine motor control)

  • Cognitive impairments (learning disabilities, distractibility, memory issues)

 

Current Accessibility Features

Visual Accessibility:

  • High contrast color schemes across all coach interfaces

  • Readable font sizes and clear typography

  • Alternative text for images and visual elements

  • Scalable text that works with browser zoom up to 200%

Navigation Accessibility:

  • Keyboard navigation support throughout the platform

  • Clear focus indicators for interactive elements

  • Consistent navigation structure across all pages

  • Skip links to main content areas

Content Accessibility:

  • Clear, simple language in all communications

  • Logical heading structure for screen readers

  • Descriptive link text and button labels

  • Form labels and error messages clearly associated

Interactive Accessibility:

  • All functionality available via keyboard

  • Sufficient time limits for interactions

  • Clear instructions for all interactive elements

  • Error identification and correction guidance

 

AI Chat Accessibility

Our AI Coaches Support:

  • Screen reader compatibility for all chat interfaces

  • Keyboard navigation for all chat functions

  • Clear conversation flow and structure

  • Alternative input methods where possible

SAGE Routing System:

  • Voice-to-text input support (where browser supports)

  • Clear, descriptive responses

  • Simple, intuitive interface design

  • Multiple ways to access coach selection

 

Known Limitations

We are continuously working to improve accessibility, but currently acknowledge these limitations:

  • Some dynamic content may not be immediately announced to screen readers

  • Video content (if added) may not have full captions initially

  • Some third-party payment interfaces may have limited accessibility features

  • Mobile app accessibility features are still in development

 

Ongoing Improvements

We are actively working on:

  • Regular accessibility audits and testing

  • User testing with assistive technology users

  • Staff training on accessibility best practices

  • Continuous monitoring and improvement of accessibility features

Recent Updates:

  • Enhanced keyboard navigation (August 2025)

  • Improved color contrast ratios (August 2025)

  • Screen reader optimization for chat interfaces (August 2025)

 

Assistive Technology Compatibility

Our platform has been tested with:

  • Screen Readers: JAWS, NVDA, VoiceOver

  • Browser Zoom: Up to 200% magnification

  • Keyboard Navigation: Full functionality without mouse

  • Voice Recognition: Dragon NaturallySpeaking compatibility

Supported Browsers:

  • Chrome (latest version)

  • Firefox (latest version)

  • Safari (latest version)

  • Edge (latest version)

 

Getting Help

If you experience accessibility barriers:

Immediate Support:

What to Include:

  • Description of the accessibility barrier

  • Your assistive technology details (if applicable)

  • Browser and device information

  • Specific page or feature affected

Our Response Commitment:

  • Initial response within 24 hours

  • Resolution or alternative access within 5 business days

  • Follow-up to ensure the solution works for you

 

Alternative Access Methods

If you cannot access our digital platform:

  • Email support for guidance: support@personalhq.co.uk

  • Phone consultation available for accessibility needs

  • Alternative communication methods upon request

  • Referral to human counselling services when appropriate

 

Feedback and Complaints

We welcome feedback on accessibility:

  • Positive feedback: Helps us understand what works well

  • Improvement suggestions: Guide our development priorities

  • Accessibility barriers: Allow us to fix issues quickly

Formal Complaints Process:

  1. Contact our accessibility team: accessibility@personalhq.co.uk

  2. We will investigate within 5 business days

  3. Formal response with resolution plan within 10 business days

  4. If unsatisfied, escalate to: complaints@personalhq.co.uk

 

Third-Party Content

External Services:

  • Payment Processors: We work with providers to ensure accessibility

  • AI Services (OpenAI): Subject to their accessibility standards

  • Hosting Platforms: Selected based on accessibility support

We cannot guarantee the accessibility of third-party services but choose partners committed to accessibility standards.

 

Legal Framework

This statement is prepared in accordance with:

  • Equality Act 2010 (UK)

  • Public Sector Bodies Accessibility Regulations 2018 (UK)

  • Web Content Accessibility Guidelines (WCAG) 2.1

  • European Accessibility Act requirements

 

Regular Reviews

This statement is reviewed:

  • Quarterly: For accuracy and completeness

  • After major updates: To reflect new features or changes

  • Following user feedback: To address identified issues

  • Annually: For comprehensive accessibility assessment

 

Contact Information

Accessibility Team:

 

Business Hours:

PersonalHQ believes that mental health and personal development support should be accessible to everyone. We are committed to continuous improvement and welcome your feedback to help us serve you better.

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